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Tel:+86-773-5818588 +86-773-5810712
Fax:+86-773-5830540 Address: No.98 Liuhe Road, Guilin, P.R.China Post E-mail: shchb@glnftx.com |
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Quality assurance system
一、the purpose of
In order to timely processing of the user to reflect the quality, enhance product sales service, a comprehensive reflection of my company "strict quality requirements, product and quality, business trust and customers more satisfied," the quality policy.
二、the subject matter and scope
This requirement includes the Company's communication equipment product line from the standard quality assurance system, warranty, quality principles, quality content and service procedures.
三、the quality system standard
1, the company's microwave communications products, its product quality to ensure compliance with relevant industry standards (professional standards).
2, the company's products are available to users to ensure that none of fake, shoddy products, which the company's products are tested by quality control personnel in strict accordance with procedures for inspection of products.
四、the quality and content
1, I can according to customer needs to know to make a user with product training.
2, enthusiastic acceptance of the user on the use of technical issues during the consultation, to provide products to users preferential accessories.
3, the product of "a 12-month warranty period" where a quality, strict implementation of repairs, replacement.
4, the implementation of "good service", or the use of both product quality, timely and thoughtful were given the standard service.
5, the focus on customers, focus on product quality tracking, transfer to visit.
6, stick to the credibility of the commitment to users in the business activities: Speaking of who must do, must do a good job, until users are satisfied.
五、the warranty period
Warranty period is in line with the company "product manual" use required in the circumstances to ensure the normal period of use.
六、the principles of quality assurance
Warranty period to ensure the delivery of products is the latest, in line with company .
七、the service program
1, the general quality issues (defined as within the scope of warranty) after the solution by the sales department, can be solved immediately sent by the company to help customers to solve, and customer satisfaction in a short time to reply.
2, the major quality issues, the need for timely reporting, general manager, sales department to send personnel to the scene to solve. After processing by the engineering department to write the report, submitted to the record companies do.
3, the company sent personnel to respect the user, courteous, respect the facts, reasoning, do our best to make customer satisfaction.
Owned by the interpretation of the provisions of Sales |
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